Effective date: 14 October 2026. This policy explains how to request cancellation of a NETFIBER broadband plan and how cancellation or refund requests are reviewed.
Submit a cancellation request through the NETFIBER subscriber portal or our Contact page. Include your account or registered phone number, the plan name, and the requested cancellation date. Please do not send passwords, full card numbers or other sensitive payment credentials in a message.
A request is not complete until NETFIBER confirms it and tells you the effective date. If a renewal or billing date is approaching, contact us as early as possible. Charges that become due before cancellation is confirmed may still apply under the terms provided for your plan.
If you cancel before installation or service activation, any amount already paid will be reviewed against the order details and the cancellation terms provided when you placed the order. Any eligible refund will be handled in accordance with those terms and applicable law.
When service has started, cancellation will stop future service or renewal from the confirmed effective date. Charges for a current billing period, partial periods, installation, equipment or other services are handled according to the terms disclosed for your plan and applicable law. No refund or credit is automatic unless confirmed for your request.
If you believe a charge is incorrect or have an unresolved service issue, contact us with the relevant invoice or account reference. We will review the matter and explain any correction, credit or refund that applies under your plan terms and applicable law.
Approved refunds are returned using the original payment method where possible, or another method agreed with you. Processing time can depend on the payment provider or bank; we will share the status and any available timing information when the request is approved.
Payments made through the subscriber portal or another payment provider may also be subject to that provider’s terms and processing procedures. Contact NETFIBER for service cancellation questions and the payment provider for payment processing questions.
To request cancellation, check refund eligibility or ask about this policy, use the subscriber portal or our Contact page. This policy does not limit rights that cannot be excluded under applicable law.
