Effective date: 14 October 2026. This policy explains how NETFIBER may handle personal information when you browse our website, ask about coverage or plans, contact us, or use our online services.
Depending on how you interact with us, information may include your name, phone number, email address, service address or pin code, enquiry details, and information you submit in forms. If you use the subscriber portal, account and transaction information may be handled by that portal under its own privacy terms.
We may use information to check service availability, respond to enquiries, arrange installation, provide customer support, administer subscriptions, communicate service or account updates, protect the website and network, and meet legal obligations.
We may share relevant information with authorised employees and service providers who help operate the website, network, installation, customer support or subscriber services. We may also disclose information when required by law or to protect the rights, safety and security of customers, NETFIBER or others. Payment handling depends on the service used.
We keep information for as long as needed for the purposes described here, service administration, dispute resolution and legal requirements. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
You can choose what information to provide in an enquiry, though some details may be needed to check coverage or respond. You may contact us to request access, correction or deletion where available under applicable law. We may need to verify your identity and retain certain records where legally required.
Our website may use cookies and similar technologies. See the Cookie Policy for more information and ways to manage them.
Links to external services are governed by their operators’ privacy practices. This website is intended for general audiences and is not designed to collect personal information from children independently.
We handle personal information in line with applicable law, including India’s Digital Personal Data Protection Act, 2023 and rules as applicable and in force. We may update this policy by posting a new version here. For privacy questions or requests, contact us through the Contact page.
